• Email:info@rizheng-stationery.com
  • Tel:86-592-5592652
  • Fax:86-592-5592835
Home > Customer Service > After-sales Service

After-sales Service

Our goal is to provide 100% customer satisfaction with every sale.

1.  If your package arrives damaged or with items missing, please provide the gross weight of the delivered package, as well as photos of the damaged carton and goods in order to help us place a claim with the delivery company.

2.  If you find quality control problems, please provide a photo and description of the relevant problem. We will refund or exchange the goods in question after an investigation by our quality control team.

3.  We strive to ensure that every order is complete.  If we fail to ship an item, we will be responsible for sending replacement items.

4. If there are manufacturing defects in any goods we ship, we will be responsible for sending replacements.

5. In case of unexpected loss of shipment, we will re-ship the goods if you have paid for insurance.  If insurance was not purchased, you will be compensated for three times your shipping cost, up to $100 USD, in accordance to the compensation policies of the shipping company.

6.  Items may be returned if return request is initiated within fifteen days of receiving  goods, and a refund will be issued within one day of our receipt of the returned item.  Returned items must be in new and resellable condition. However, freight charges are nonrefundable, and any return shipping costs are the responsibility of the customer.

7.  We will attempt to reply to all questions and emails within 24 hours, except on weekends and holidays. 

8. Any new orders from our members will be acknowledged within 24 hours (excepting weekends and holidays) and delivery will be initiated within 3 working days.

9. Certain delivery failures which are beyond the control of Rizheng, such as natural disasters, warfare, or transportation disasters, are not eligible for compensation.

10. Any concerns not addressed on this page should be directed to our general manager, Mr. Richard, at richard@rizheng-stationery.com.

11. Rizheng reserves the right to make the final interpretation on any of these policies.