• Email:info@rizheng-stationery.com
  • Tel:86-592-5592652
  • Fax:86-592-5592835
Home > Customer Service >Terms of shipment

Terms of shipment

1.According to different destination countries we provide 7 ways of shipping for your choice, such as China post, UPS, DHL, TNT, EMS, FedEx and other express; Each Express with different transport time and cost, we will send the goods by the Express you designated;

2.The transportation charge showed on our website is referring to the normal international Express (not Special Express delivery), which includes fuel surcharge and handling charge but not including Remote Area Service Charge and the Customs clearance fee or the Customs duties and so on;

3.It normally takes about 3-7 workdays for the goods to be delivered to the purchaser’s door (except the Surface Air Lifted or Surface mail of China Post or any clearance delay caused by the custom selective examination;

4.In case of unexpected loss during the transportation course the Express company will compensate triple of the Express charge or at most US$100 according to the Warsaw Convention of international delivery; we will be responsible for resending the goods if you have paid for the insurance.

5.Any loss due to the force majeure (including but not limited to natural disasters, wars, aviation accidents, sunken ships etc) will not be compensated by Rizheng or the Express company;

6.If your delivery address is not in the service area of the express company you choose, you will need to pay the Remote Area Service Charge. In this case, please don't click "Go To Paypal" to do payment at once, but to click "Waiting For A P/I", then we will revise the shipping cost and send you P/I for your payment. Please click the link below to check if your address is in the Remote Areas or call the express to check.

A. DHL:http://raslist.dhl.com/jsp/first.jsp
B. UPS: http://www.ups.com
C. TNT:http://www.tnt.com
D. Fedex: http://images.fedex.com

7.We will send out the goods within 1-3 workdays after receiving the payment and inform the purchaser of Express tracking No. under 24 hours, which would be also showed at “My order list” on our website;

8.Before signing on the Express bill please check the package to see if there is any damage, if yes please claim to the courier and inform our customer service after weighing the goods and taking photos, we will claim with the Express company together with you;

9.According to authoritative statistics there is about 1% of the international express deliveries encountering an accident per annum such as lost, damaged or stolen etc. In case it happened to your goods please be comprehensive and be assured that we will do all the efforts to help to solve the problem;

10.Rizheng reserves the final interpretation right for above clauses.