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Home > Customer Service > After-sales Service

After-sales Service

Do our best to provide the 100% satisfactory service is our bounden duty and greatest pursuit.

1.In case the purchaser find any loss or shortage after receiving the goods, please provide the gross weight of the goods and photo of the damaged carton box and help us to claim with the third party (Express company);

2.If the purchaser find any quality problem, please send us the relevant photo or video, we will return or exchange the goods after our QC engineer’s verifying.

3.Any shortage of the goods because of us, we will be responsible for resending the replacements;

4.Any quality problem of the goods itself caused by unartificial factors, we will be responsible for resending the replacements;

5.In case any unexpected loss during the transportation course, we will be responsible for resending the goods if you have paid for the insurance; If not we will just pay you triple of the Express charge or at most US$100 according to the third party express company’s compensation clause (that is Warsaw Convention of international delivery);

6.Any return request not due to the quality problem should be brought out within 15 days after receiving the goods, we will return the payment within 1 workday after receiving the goods, but the back & forth freight and the other relevant charge will be for purchaser’s account, and the returned goods must be available for second sale;

7.Any claim or question from purchaser will be answered within 24 hours (except weekend & holidays); 

8.Any left message or email will be replied within 24 hours (except weekend & holidays);

9.The new registered member will be approved within 24 hours;

10.The works posted by our member will be examined and passed within 24 hours;

11.Any order from our member will be handled within 24 hours (except weekend & holidays) and delivered within 3 workdays (excluding the special or made-to-order items);

12.Any loss due to the force majeure (including but not limited to natural disasters, wars, aviation accidents, sunken ships etc) is not be included in our compensation frame;

13.If the purchaser did not benefit from above service clauses, please complain with our General Manager Mr. Richard by email address: richard@rizheng-stationery.com;

14.Rizheng reserves the final interpretation for above clauses.